David and Katie talk with former Apple Genius Joe Ciati about troubleshooting your Mac. We discuss removing adware, explain Activity Monitor and Console, how to diagnose hardware and software problems and when you can attempt to fix something yourself and when its time to call a pro. Thanks to MPU listener Jigar Talati for assistance with the shownotes this week! This episode of Mac Power Users is sponsored by: The Omni GroupWe're passionate about productivity for Mac, iPhone and iPad. Squarespace Everything you need to create an amazing website. Automatic Drive smarter and safer with the Automatic car adapter – get 20% off, exclusive for listeners. Use coupon code: mpu2014. Pixelmator Powerful image editing that gives you everything you need to create, edit and enhance your images, now on iPad and Mac. Guest Starring: Joe Caiati Links and Show Notes: Thanks to MPU listener Jigar Talati for assistance with the shownotes this week! Links for this episode:dot infoDiagnostics & UsageJoe Caiati (@JoeCaiati) | TwitterBe your own Genius — 512 Pixels235: Workflows with Stephen Hackett | Mac Power UsersKatie and David sit down with Stephen Hackett of 512pixels.net to discuss his previous life as an Apple Genius, how he juggles a day job, Relay.fm and being Editor-in-Chief of the Sweet setup with his family life, his love of old Macs and more. Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple SupportThe Safe MacAdwareMediciStat Menus, a Mac app by BjangoUsing Apple Hardware Test - Apple SupportHow to Reset NVRAM on your Mac - Apple SupportIntel-based Macs: Resetting the System Management Controller (SMC) - Apple SupportMac OS X v10.6.3: Diagnostic and usage data collection - Apple SupportHow to use Activity Monitor - Apple SupportOS X: About Network Utility - Apple SupportApple - Find LocationsiFixit: The free repair manual - iFixitShare diagnostics and usage information with Apple in iOS - Apple SupportOS X: About OS X Recovery - Apple SupportRemove InstallMac from your Macs - The Sweet SetupUsing Apple Diagnostics - Apple SupportIntel-based Macs: Resetting the System Management Controller (SMC) - Apple SupportHow to use Activity Monitor - Apple SupportResolving Kernel Panics More Power Users: Ad-free episodes with regular bonus segments